1. Working together

All quotes, invoices, and notices are sent by email. Please keep your contact details up to date; outdated details may lead to expired services or to my being unable to continue the work.

Services are for your own use and may not be resold or transferred to third parties without my written consent.

I may refuse service to anyone, and may suspend or cancel services if these Terms are violated or the services are abused or used inappropriately.

2. Quotes and payments

Each website is quoted at a fixed price for design and build, with no ongoing fees unless agreed in a separate contract. Quotes are valid for 30 days from the date of issue. The payment schedule is:

• 50% of the total as a deposit before work begins.
• The remaining 50%, invoiced 20 calendar days after the first payment or on completion and testing, whichever comes first.

For projects under $500 USD, or on request, the remaining 50% can be due on completion and testing instead.

International Customers pay in USD through PayPal; Colombian Customers pay in COP through Bancolombia. Payment details come with each invoice.

Changes or extra work beyond the original scope are quoted separately and start once you approve them.

3. Design and revisions

I present the design as a Figma mock-up and refine it with you at no extra cost until you are satisfied. Between 2 and 5 rounds of revisions are considered normal. If your package includes a logo, the logo is approved before website design begins.

For graphic design, the deposit is due when you accept the quote and the balance when you approve the artwork, before the final files are delivered. Please proofread all artwork before using or printing it; I am not responsible for errors not noticed before use.

4. Cancellations and refunds

My satisfaction guarantee is simple: if you don’t like the work, you don’t pay for it. At any point before you give final approval of the finished website, you can ask for a full refund of what you have paid me for the project, with no questions asked. Quality is what I work for, and I would rather refund you than deliver something you are not happy with.

If you take the refund, the designs, code, and other work produced remain my property and may not be used. Third-party costs already paid on your behalf (such as domains, hosting, or paid plugins and licenses) are not refundable, and anything registered in your name stays yours.

Once you approve the finished website, the guarantee ends, the project is considered delivered, and payments made, including the final balance, are non-refundable.

Limitations of the software or platform used (for example, WordPress or its plugins) are not a reason to withhold final payment. Functionality beyond the original agreement is available as additional paid work.

The satisfaction guarantee applies to website and design projects. Recurring services (hosting, maintenance, retainer) require 30 days’ notice to cancel, and prepaid periods are non-refundable. A discontinued service can be reinstated within 12 months for a $20 USD reconnection fee.

Refunds usually reach your account within 2 to 5 business days; banks other than Bancolombia may take longer.

5. Content, ownership, and handoff

You provide the final content (text, images, products) unless your package includes it, and you are responsible for its accuracy. You confirm that you have the right to use any content and trademarks you supply.

The website, including its graphics and code, remains my property until all payments are made in full. After the final payment, you own the website’s content and design, except for certain design elements that remain my intellectual property. Graphic designs, such as logos, become yours on full payment.

Websites include a credit link in the footer, which must stay in place during the contract period.

Sites are built to be self-managed: unless agreed in a separate contract, editing, updating, and maintaining the site after launch is your responsibility. Each site includes a guide (PDF or video) and two hours of CMS training; additional training is $10 USD per hour.

Please keep copies and regular backups of your final files, and of any existing website I replace. I do not store deliverables indefinitely.

6. Warranty and support

Every website has a 90-day warranty from completion: bugs or defects you report in that period are fixed at no cost. After that, fixes and changes may be billed.

I acknowledge reported issues within 2 business days and agree with you on a timeline for the fix, starting from your report or from your approval of a quote for paid fixes.

Sites support browsers and email clients released within the 12 months before completion; older ones may cost extra. I am not responsible for HTML emails that display incorrectly because of the email client’s limitations.

Warranties do not cover issues caused by moving the site to another server without telling me, and they end if WordPress or plugin updates are refused.

7. Hosting and domains

If you host with me, each account has an allocated bandwidth and disk space, and extra usage may be billed. I monitor usage, but I am not responsible for downtime caused by exceeding these limits; once the plan is renewed or upgraded, I will help restore the site. Yearly hosting is invoiced a month in advance and due within 30 days; unpaid balances may interrupt the service.

I only host code written by me or by developers working on my behalf. While hosted with me, WordPress sites I build are covered for 12 months from launch for hosting-related issues (server updates, restarts, and patches) and for browser-update and styling issues. I decide which issues fall under this coverage.

I am not responsible for data stored on your hosting, for external content that disappears, or for content lost while restoring a compromised server, though I will restore the site as soon as possible. Compromises caused by outdated software are billed. I may remove content that infringes copyright or the law without notice.

You can move your site elsewhere at any time; prepaid periods are non-refundable, outstanding invoices remain due, a set-up fee may apply, and warranties end once the site leaves my servers. Hosting prices may change without notice, but not for existing services unless I tell you.

I cannot guarantee that a domain name is available, and I am not liable for its registration, renewal, or transfer. Domains are registered in your name whenever possible and always remain yours.

8. Monthly retainer

The retainer is a monthly subscription for ongoing design, copywriting, SEO, content updates, and maintenance, covering a scope we agree in writing for each month. Work beyond that scope is quoted separately, and I prioritize requests by scope, urgency, and availability.

The retainer is paid in advance each month, between the 1st and the 5th, and renews automatically. If a payment is late, the retainer and its work are paused until it is paid.

Requests are handled asynchronously, by email, Loom, or scheduled meetings, within the response times agreed for each retainer. Urgent issues, such as a site that is down, are handled first.

Either party can cancel at any time; work ends on the last day of the current billing period. Partial months and unused hours are not refunded, but the retainer can be paused and resumed on request. Advertising spend and third-party marketing tools are paid by you.

I keep all information you share with me confidential.

9. Limitation of liability

• I do not guarantee that services will be uninterrupted or error-free, or the accuracy of information provided through my servers, unless these Terms say so expressly.
• Neither I nor any collaborators working on my behalf are liable for indirect, incidental, special, or consequential damages, including loss of business, profits, data, or goodwill, arising from the use of or inability to use the services, even if aware of the risk.
• I disclaim any warranty of merchantability or fitness for a particular purpose. I am not responsible for the compatibility of your equipment or software, for damage from downloading material, or for the actions of website users, visitors, or linked third parties.
• Liability for downtime is limited to the pro-rata charge for that period. In all cases, your remedies may not exceed the total amount you paid during the term of this agreement, plus any reasonable attorney’s fees and court costs.

10. Indemnification and taxes

You agree to defend, indemnify, and hold me and any collaborators working on my behalf harmless from any claims, losses, and costs, including reasonable attorney’s fees, arising from services you or your agents provide, products you sell or distribute through sites or servers I provide (including injuries or defects), or material you supply that infringes a third party’s rights, including copyright.

You are responsible for all taxes and fees related to your own sales.

11. Good faith

Both parties agree to work in good faith, with reasonable expectations about timelines and results, and to use the available resources effectively.

12. Governing law and changes

These Terms are governed by the laws of the Republic of Colombia, and both parties submit to the non-exclusive jurisdiction of its courts. If any part of these Terms is found invalid, the rest remains in effect.

These Terms are the entire agreement between us. I may update them; updated Terms apply to existing agreements when services are renewed, and the date above shows the current version.

Questions about these Terms? Email me at [email protected].